I received this email from Elizabeth about ATT. It’s a good question- I receive at least 1 junk mail from ATT a week, although they never come to my house.
‘Hi, I would like some advice on how to attack a problem in getting junk mail from AT&T regarding U-verse. I receive weekly items from them, each time in a different format/envelope, each extolling the virtues of U-verse. Fine & dandy but I’m not getting the service now. If they do this to everyone they’re wasting an amazing amount of paper/trees. They come to my door every other week and i mention this to them and one even said, ‘yes, folks joke that we just kill trees’. I am not a tree-hugger, per se, but this bothers me as I do try to do my best to recycle and reuse things. Who could I contact that may assist me, is there a green organization or group of some sort, with enough pull to make a difference? or must i just toss it all in the recycle bin and forget about it.’
In solving Elizabeths (and my problem) I went to the ATT U-verse website privacy policy .
To Opt Out: From ATT WebSite:
- Contact Information to address concerns- clicked on contact us- NO PHONE NUMBER. -but buried in text is a list of phone numbers –Contact
- Email-Please e-mail us at privacypolicy@ATT.com or write to AT&T Privacy Policy Manager, 208 South Akard, 27th Floor, Room 2750.04, Dallas, TX 75202 to address any concerns you may have about our privacy practices and policies.
- If you have questions or concerns regarding this policy, you should first contact us via e-mail atprivacypolicy@att.com. If you do not receive acknowledgment of your inquiry or your inquiry is not satisfactorily addressed, you should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process and TRUSTe will serve as a liaison to resolve your concerns. You may also contact BBBOnLine at www.bbbonLine.org.
Not quite good enough- to get rid of ATT Junk Mail and people coming to your house!
- If you are in California- Here is the Attorney General Complaint form
- For A List of Companies and ways to deal with Junk Mail – Go to the Junk Mail Category
Or My suggestion- use Viral Media– send this post on to your friends who uses ATT- have them deluge the ATT privacy policy@ATT.com with complaints. Digg or Tweet this post and hopefully millions will see it!
Other Resources
Hi Cathy,
Receiving junk mail IS bad but when you do, you can upcycle them to something useful. One of the things I do with catalogs is to make shipping envelopes with them. I just listed some in my shop.
http://www.etsy.com/view_listing.php?listing_id=23457928 and
http://www.etsy.com/view_listing.php?listing_id=23457490 and
http://www.etsy.com/view_listing.php?listing_id=23822085
Now off to check out the websites you mentioned.
Karen
http://ecogeneration.etsy.com
First, I was receiving AT&T postal mail solicitations addressed to a woman that used to live at my address, but has not lived there for over 3 years. I assume this woman had or has an account with AT&T because I do not have an AT&T account. I called the toll free number on the mailing and asked for the mailings to stop and was told it was taken care of. Instead, I am now receiving mailings to Current Resident at my address. I called the toll free number again and asked for the mailings to stop, but was told I had to provide my phone number. I do not have a land line, and my cell phone is with a different provider, not AT&T. I refused to disclose my cell phone number, so I was asked for my name. I did not provide my name, explaining that the solicitations were addressed to Current Resident. I was told by the AT&T representative that they could not stop the mailings without either a phone number or a name. I asked to speak to supervisor and was told that they were all in a meeting (sounded like a lie to me) and that if I gave my phone number they would call me back. Again, I am not comfortable disclosing my cell phone number, so I ended the call.
I did several hours of digging on the internet looking for answers and advice. I searched through the privacy policy at AT&T.com and ended up calling this number: 1-800-331-0500. The woman I spoke to gave me two options. I could either submit my information online or write to an Opt Out address. So here’s the info:
https://attdns.acxiom.com/
AT&T Opt Out Request
5565 Glen Ridge Connector
Suite 1230C
Atlanta, GA 30342-4756
I chose to use the online form. You have the option of leaving boxes blank, such as your phone number and email address. I also was able to enter “Current Resident” for the name instead of my name.
It took me 3 phone calls and over an hour of digging on the internet to get this information. Spread the word!
Thank you Mary!!
I get the same thing as you, it is adressed to “current resident”. I get one a week.. I just filled out the form on the website you gave. Hope it works!
I almost forgot! Here is my blog post of how to get rid of 99% of junk mail.
http://microwavedtofu.blogspot.com/2011/01/post-1-get-rid-of-junk-mail-for-free.html
After entering info (as it appears on the mail-even the mispellings of last name) I went from 3 or 4 per week to none: https://attdns.acxiom.com/
They also have another place to enter here: http://www.wireless.att.com/privacy/opt-out.jsp
Both appear to be non-customer opt-outs (I had canceled my AT&T service about a year ago).
I called 1-877-774-2094
the number for Axiom above. Hit option 5. Then you leave your name and address and they will send you and opt out form. I hope it works. I am so disgusted with the huge amount of ATT fliers, notes, and magazine quality pamphlets I am ready to cancel my servie if it doesn’t abate cause it is goes on forever and it is so irritating and unnecessary. I have collected a bunch of it from the last 6 months and I was thinking of displaying it on a youtube video hoping this might give the company the message that we are SICK of the unwanted mail. I mean it is not a little mail it is like almost every darn day!
I called the number in the mailer, and got a human within 1 minute:
866-803-6861.
Took my info, and got me off the list (hopefully)
I finally got it. Log into your AT&T account. Click on profile. Click on Market Preferences. Untick the boxes in the General Marketing section. Click Save Changes.
I’M SO SICK OF AT&T’s MAIL! THEY ARE HARASSING ME WITH MAIL! I HAVE ASKED THEM TO STOP BUT THEY JUST KEEP ON SENDING ME MORE CRAP! LISTEN TO ME AT&T! I’M GOING TO GET A DIFFERENT SERVICE PROVIDER! AFTER THAT, I WILL NEVER EVER EVER GO BACK TO YOU BECAUSE OF ALL THE STUPID MAIL YOU HAVE SENT ME! EPECIALLY AFTER I HAVE COMPLAINED AND TOLD YOU TO STOP! IF I AM PAYING YOU FOR A SERVICE, AND YOU ARE HARASSING ME WITH UNWANTED MAIL, THEN OUT OF PRINCIPAL I HAVE TO STOP USING YOUR SERVICE! I HOPE SO MANY PEOPLE OUT THERE WILL DO THE SAME THING SO THAT BY THE TIME AT&T PULLS THEIR HEAD OUT, IT WILL BE TOO LATE. YOUR TOO LATE. RELENTLESS MAIL IS COUNTER PRODUCTIVE! AND LIKE I SAID, TO GET BACK AT YOU, I WILL NEVER EVER USE AT&T! NOT ONE PENNY. AND I WILL MAKE SURE TO PASS ON HOW YOU HARASS YOUR CUSTOMERS WITH JUNK MAIL ALL THE TIME. I WILL TELL ANY POTENTIAL CUSTOMERS ANOUT ALL THE WEB SITES THAT TALK ABOUT HOW PISSED OFF PEOPLE ARE ABOUT ALL THE AT&T JUNK MAIL! LET’S ALL DO THIS TO SHOW AT&T HOW FED UP WE ARE WITH THEIR RELENTLESS HARASSING MAIL. THINK ABOUT ALL THE TREES AT&T HAS TO KILL TO PISS OFF SO MANY PEOPLE! WHO’S WITH ME ON THIS?
Junk mail is more than a nuisance: unsolicited mail has a tremendous negative impact on the environment. Approximately 100 million trees are destroyed each year in the United States alone to produce junk mail, and 10 to 24 billion gallons of water are used to produce the paper. All of these resources are wasted to produce items that only evoke about a 2 percent response rate. The Environmental Protection Agency reports that more than 4 million tons of junk mail are produced each year in the United States, and more than 50 percent of this unsolicited mail is not recycled, which means it ends up in landfills.
I have read through the posts and am not sure from the response if AT&T really is all that reputable anymore, or if they are doing as well as other carriers. What I did after their travesty of nonsense and turning off my Internet when I was out of town?
I ordered a new cell, they sent me a phone and had me paying on another person’s bill? They sent the the wrong cell phone, and number and someone else also had the same account. When I got a bill two weeks for $600 dollars I was shocked?
They tried to bill me, a brand new subscriber someone else’s $600. Thanks to the AT and T rep who clued me in. When I took the bill in to a store he found… different accounts, for two different addresses, and two different people combined? I was paying the bill for someone else!!! AT&T, I am sure knew. In another instance I had DHL and without warning the bumped me to U-Verse without my permission. Finally I got a pay by phone and had the Internet, made payments and the merged the accounts somehow. I paid my cell phone and they stopped and restricted my Internet with a SMART phone telling me like owed $600 dollars in fees after having a cell phone a week?
Supposedly they never received my U-verse payments even when I kept paying extra until I received a bill. I never got a bill, in 6 months and called in to the automated system for the amount. The unnecessary ads I despise; they are over billing, plain and simple…just like Cable did. When I stopped services…I had overpaid them almost $100 dollars!!
On the news I heard of their poor practices, overcharging customers. I cancelled everything sending nothing else. The cell, home phone which I never asked for or used. A number assigned where there wasn’t even a phone connected!! I never asked for it, and U-verse/Internet. My last bill was for $48.00, I paid it.
In January, 2015, they started hounding me for it? To retaliate, they kept a closed account in August 2014 OPEN until November? They said it took 58 days to close accounts, and any refunds would be sent then. The next thing…6 months of bill statements, and then $91.00 owed me went to restocking fees!!! AT&T steals money, the are a parasite, greedy and willing to do anyone to be T-mobile. I reported them to the Better Business Bureau for harassment.
Will never ever do business with this company. Bidding my time… the FED’s or someone else will catch them.